Terms and Conditions

At Pam Golding Properties Kenya, we believe in providing transparent, professional and reliable property services. These Terms and Conditions govern your use of our website and explain the rights and responsibilities that apply when accessing our online services.

By accessing or using this Website, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue use of the Website immediately.

1. Introduction

These Terms and Conditions govern your access to and use of the Pam Golding Properties Kenya website (the "Website").

The Website is owned and operated by Sandton International Ltd (Pam Golding Properties) ("Pam Golding Properties Kenya", "PGP", "we", "us" or "our"), together with its affiliated companies, subsidiaries and authorised franchise offices operating within Kenya.

Pam Golding Properties Kenya is a licensed real estate agency providing residential and commercial property sales, leasing, property management, valuations, developments and related property advisory services throughout Kenya.

Our services are provided in accordance with the laws of the Republic of Kenya, including, where applicable:

  • The Estate Agents Act (Cap. 533)
  • The Land Act, 2012
  • The Land Registration Act, 2012
  • The Consumer Protection Act, 2012
  • The Data Protection Act, 2019
  • The Proceeds of Crime and Anti-Money Laundering Act (POCAMLA)
  • Any other applicable laws and regulations governing property transactions and real estate services in Kenya.

2. Contact us

If you have any questions regarding these Terms and Conditions, the Website or our Privacy Policy, please contact us using the details below:

Physical address: 10th Floor, Fortis Towers, Woodvale Grove, Westlands, Nairobi
Postal address: P.O. Box 66365-00800
Email: nairobi@pamgolding.co.ke
Telephone:+254 7 10 559 573

3. Terms of use

These Terms and Conditions are binding upon every individual or entity accessing or using the Website.

By accessing or using this Website, you agree to comply with these Terms and Conditions and all applicable laws of Kenya.

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their enjoyment of the Website.

4. Changes to these Terms and Conditions

Pam Golding Properties Kenya reserves the right to amend these Terms and Conditions or any information published on the Website at any time without prior notice.

Any amendments become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms and Conditions.

5. Copyright and intellectual property

The Website and all related pages, including but not limited to photographs, property images, floor plans, videos, text, graphics, software, logos, trademarks, trade names, service marks, layouts, designs and all other material displayed on or distributed through the Website ("Website Content") are protected by applicable intellectual property laws, including the Copyright Act, 2001 (Kenya) and international intellectual property laws where applicable.

The Pam Golding Properties name, logo and associated branding remain the exclusive intellectual property of the Pam Golding Group and are used by Pam Golding Properties Kenya under licence.

Unless expressly authorised in writing, you may not:

  • reproduce, modify or distribute Website Content;
  • use any Pam Golding trademarks or branding;
  • frame or mirror the Website;
  • incorporate Website Content into another website or publication;
  • commercially exploit any Website Content.

You may download or print Website Content solely for your personal, lawful and non-commercial use.

Requests for commercial use should be directed to nairobi@pamgolding.co.ke.

Where Website Content belongs to or is licensed from third parties, your use of such content is subject to any applicable third-party rights.

6. Property information

Pam Golding Properties Kenya makes every reasonable effort to ensure that information published on the Website is accurate and up to date.

However, property information is supplied by property owners, landlords, developers, public records and other third parties and may change without notice.

Unless expressly stated otherwise:

  • all property descriptions are for general marketing purposes only;
  • photographs, renders and videos are illustrative;
  • floor plans may not be to scale;
  • land sizes and floor areas are approximate;
  • prices, rental amounts and availability may change without notice;
  • listings may be withdrawn, sold or leased prior to Website updates;
  • publication of a property listing does not constitute a legally binding offer.

Prospective buyers, tenants and investors should independently verify all information and obtain appropriate legal, financial, valuation or tax advice before entering into any transaction.

Nothing on this Website constitutes legal, financial, investment or valuation advice.

Nothing contained herein limits any rights available under the Consumer Protection Act, 2012 or any other applicable Kenyan legislation.

7. Property transactions

Information published on the Website is intended to assist users in identifying potential property opportunities.

All sales, purchases, leases and other transactions remain subject to:

  • successful negotiations;
  • execution of formal written agreements;
  • legal due diligence;
  • regulatory approvals where applicable;
  • compliance with Kenyan property laws.

Publication of a property listing does not create any contractual relationship between Pam Golding Properties Kenya and any Website user.

8. Anti-money laundering compliance

Pam Golding Properties Kenya is committed to complying with the Proceeds of Crime and Anti-Money Laundering Act (POCAMLA) and all applicable anti-money laundering and counter financing of terrorism regulations.

Before completing certain property transactions, we may request identity verification documents, proof of address, source-of-funds documentation and any additional information required under applicable legislation.

Failure to provide requested information may delay or prevent completion of a transaction.

9. Third-party websites

The Website may contain links to third-party websites.

These links are provided solely for convenience.

Pam Golding Properties Kenya does not control or endorse third-party websites and accepts no responsibility for their content, products, services or privacy practices.

Your use of third-party websites is entirely at your own risk.

10. Website availability

While we endeavour to ensure uninterrupted access to the Website, interruptions, maintenance, technical failures or errors may occur.

Pam Golding Properties Kenya reserves the right to suspend, modify or discontinue any aspect of the Website without notice.

11. Currency conversion

Property prices may be displayed in Kenyan Shillings (KES) and converted into other currencies for convenience.

Currency conversions are indicative only and based on third-party exchange rate providers.

Pam Golding Properties Kenya does not guarantee the accuracy of exchange rates and accepts no liability arising from reliance upon converted values.

12. Disclaimer

The Website and all Website Content are provided on an "as is" and "as available" basis.

To the fullest extent permitted under Kenyan law, Pam Golding Properties Kenya makes no representations or warranties regarding:

  • completeness;
  • accuracy;
  • reliability;
  • uninterrupted availability;
  • fitness for purpose;
  • absence of viruses or harmful software.

Pam Golding Properties Kenya shall not be liable for any direct, indirect, incidental, consequential or special damages arising from use of, inability to use or reliance upon the Website except where liability cannot legally be excluded.

13. Indemnity

You agree to indemnify and hold harmless Pam Golding Properties Kenya, its directors, employees, agents, franchisees and affiliates against any claims, losses, liabilities, damages, costs or expenses arising from:

  • your use of the Website;
  • your breach of these Terms;
  • violation of applicable law; or
  • infringement of third-party rights.

14. Privacy and personal information

Pam Golding Properties Kenya respects your privacy and is committed to protecting your personal information.

Personal information collected through the Website is processed in accordance with the Data Protection Act, 2019 and our Privacy Policy.

By submitting enquiries or otherwise providing personal information through the Website, you consent to its collection, use and processing as described in our Privacy Policy and as permitted by applicable law.

15. Cookies

The Website uses cookies and similar technologies to improve Website functionality, analyse traffic and personalise user experiences.

By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy.

You may disable cookies through your browser settings; however, certain Website features may not function correctly.

16. Governing law and jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising from or relating to these Terms and Conditions or use of the Website shall, subject to any mandatory dispute resolution procedures prescribed by Kenyan law, be submitted to the exclusive jurisdiction of the courts of Kenya.

Nothing contained in these Terms limits or excludes any statutory rights available under the Consumer Protection Act, 2012 or any other mandatory provisions of Kenyan law.

17. General provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Pam Golding Properties Kenya may assign or transfer its rights and obligations under these Terms and Conditions where permitted by law.

Failure to enforce any provision shall not constitute a waiver of that provision or any other rights.

These Terms and Conditions constitute the entire agreement governing your use of the Website.

Whether you are buying, selling, leasing, investing or seeking professional property advice, Pam Golding Properties Kenya is committed to providing transparent, ethical and professional services through this Website.